Customer Success Representative I

📋 Description

• Provide high-quality support via phone, email, and help tickets for inbound customer requests
• Communicate with laboratory personnel and physicians to obtain information and provide status
• Liaise with the Medical Affairs team for escalations regarding test results
• Liaise with production laboratory personnel regarding sample processing and reporting issues
• Liaise with Sales and Business Development teams to support customer needs

🎯 Requirements

• Bachelor’s or higher degree in Biological Sciences preferred
• 3+ years of customer support/service experience in healthcare or related industry (telephone-based
• Experience with hospital laboratories and clinicians preferred
• Experience with ticketing systems (Zendesk) and Salesforce, preferred
• Ability to handle customer contacts professionally and independently
• Excellence in handling Personal Health Information (PHI) and strong written/verbal communication