Remotely
customer successb2b saasaccount managementrenewalsmartechbusiness & managementsubscription based
Job Description
📋 Description
- Manage a portfolio of Stacker customers from onboarding through renewal and expansion.
- Help customers adopt the Stacker platform by connecting product usage, content distribution, and
- Partner with the Value team and internal experts to deliver customer strategies, reporting
- Build strong relationships with day-to-day contacts and senior stakeholders through clear
- Manage customer health, retention, quarterly renewals, and account growth by identifying risks
- Work with Product, Marketing, Editorial, Distribution, and other teams to improve the customer
🎯 Requirements
- 4+ years of experience in account management, customer success, or client success for a B2B SaaS
- Experience managing a book of business with responsibility for renewals, retention, expansion, or
- Experience leading value-based retention conversations with multiple stakeholders.
- Demonstrated ability to drive customer adoption, engagement, and value realization.
- Strong relationship-building, communication, organization, prioritization, and project management
- Ability to interpret performance data, develop a point of view, and translate insights into clear
🎁 Benefits
- Equity Program
- Unlimited PTO
- 100% Remote
- 3 Months Paid Parental Leave
- 401(k) Match
- Full Health & Dental Coverage
