Manager, Travel Experience

📋 Description

• Lead and coach a team of Business Travel Consultants to deliver exceptional service.
• Run regular 1:1s, performance reviews, and career development.
• Oversee daily operations: calls, SLAs, productivity, quality metrics.
• Resolve escalations and ensure timely, high-quality outcomes.
• Build strong client relationships with Travel Managers and Specialists.
• Collaborate with internal teams and support talent onboarding.

🎯 Requirements

• 5+ years leadership in contact center or travel ops.
• 5+ years in travel with Sabre and/or Amadeus.
• Proven success leading customer-focused teams and resolving issues.
• Strong people-management, coaching, and performance development.
• Ability to use operational data and metrics to drive decisions.
• Familiarity with CRM and CC tech (Salesforce, Twilio, Calabrio, Workday).

🎁 Benefits

• Remote working opportunity for Mumbai-based candidates.
• Comprehensive healthcare, insurance, and wellness benefits.
• Flexible time off and country-specific holidays.
• Paid parental leave for new parents.
• Retirement savings and equity participation where applicable.
• Mental health and well-being resources.