Patient Success Specialist

📋 Description

• Assist patients with eligibility verifications, claim submissions and investigations
• Coordinate logistics and analyze patient status to support payer submissions
• Follow guidelines and SOPs, support cross-department processes
• Escalate and resolve inquiries from patients, sales, clinics and executives

🎯 Requirements

• Bachelor’s degree or equivalent experience
• Experience with medical billing and coding, preferably in a skilled nursing environment
• Excellent customer service and phone manner
• Ability to manage stress in a fast-paced environment
• Strong knowledge of Medicare and Medicaid practices
• Minimum 2 years of Call Center experience in inbound/outbound roles

🎁 Benefits

• Competitive benefits including medical, dental, vision, life and disability
• Fertility care benefits and free testing for employees and dependents
• 401k, commuter benefits and generous referral program