Customer Success Manager (Contract)

📋 Description

• Lead post-sale relationship for public & private sector accounts across adoption, advocacy
• Build deep understanding of customer objectives; identify growth opportunities
• Use data analytics to demonstrate Canva ROI and influence decisions
• Forecast renewals and manage risk across accounts
• Develop Canva platform expertise for Public Sector use cases
• Collaborate with cross-functional teams to share product improvements

🎯 Requirements

• 3+ years as a Customer Success Manager in B2B SaaS with renewals/expansion targets
• Commercially minded with ownership of revenue and growth levers
• Consultative, strategic mindset; partner-focused and proactive
• Strong relationship skills; multi-threading with senior stakeholders
• Data-driven storyteller; capable of translating metrics into business value
• Bias for action, resourceful, and able to work in ambiguity

🎁 Benefits

• Hybrid work setup (2-3 days in-office in Austin, TX)
• Opportunity to impact Public Sector and cross-functional teams
• Virtual interviews; lifeatcanva.com for more info