Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery
• Lead service components: food quality, customer service, staff friendliness, store cleanliness.
• Foster culture of excellence in cookie quality, service, and sales performance; support team growth.
• Manage and audit inventory to maintain controls.
• Create and execute local marketing drops; in-store recognition programs/contests.
• Oversee day-to-day store operations and staff performance to achieve targets.

🎯 Requirements

• 3+ years of management/leadership experience in a restaurant or retail environment.
• Availability for 2-3 mid-to-late shifts Thurs–Sun.
• Benvolent leadership with a player-coach style in day-to-day management.
• Strong hospitality focus and ability to deliver exceptional customer service.
• Solid technical acumen with restaurant/retail software; proficient in MS Outlook, Excel, MS Teams
• Familiarity with commercial convection ovens is a plus.

🎁 Benefits

• Free cookies, swag, and more.
• Competitive base salary plus monthly bonus.
• Health/dental/vision and pet insurance; 401(k) with match.
• Two weeks paid vacation and wellness days; paid sick leave.
• Cookie College learning/training platform access.