Job Description
The Manager, Client Solutions has the responsibility to understand customer needs and business challenges and to formulate solutions that integrate a combination of service offerings; This individual will work to increase penetration into existing customer accounts and identify potential opportunities for all CareTria / Knipper Health Pharmacy Programs to provide additional solutions to client needs. Establish and maintain client relationships to ensure continuous growth. Responsible for delivery of creative client solutions; ensuring quality execution and the overall health of client relationships.
KEY RESPONSIBILITIES:
- Directly responsible for establishing strong, long-term working relationships with client contact(s) to ensure high level of client satisfaction is managed on an on-going basis. Ensures effective and timely internal and external communication within the account.
- Develop & design solutions for customer projects based on requirements & industry standards.
- Supervise business books and ensure perpetual client service and revenue growth.
- Establish a deep familiarity with each clients’ strategic priorities, expectations, and challenges.
- Develop and deliver presentations to existing customers to expand current business based on observations and customer objectives.
- Partner cross-functionally to facilitate continuous improvement and/or to identify new services.
- Establish regular touchpoints with clients to monitor client engagement.
- Oversee client satisfaction process and take corrective action when weaknesses are identified.
- Provide recommendations to continuously leverage technology for increased client value
- As the escalation point of contact, document issues and work cross-functionally to achieve timely resolution of issues that impact client deliverables related to customer service and/or customer satisfaction.
- Responsible for maintaining, updating, and understanding all client to company interactions.
- Monitor performance of all assigned accounts and facilitate timely intervention when appropriate.
- Safeguard against revenue leakage while seeking and maximizing growth opportunities
- Monitor and provide updates on items impacting program financial health
- Ensure standards of financial control are maintained. Responsible to assure timely and accurate estimates, SOWs, invoicing, and reconciliation reporting are provided to the client.
- Keep abreast of the status of client’s programs. Includes high-level variance tracking of schedule and budget and understanding of allocated resources.
- Responsible for the development of QBR slides for assigned accounts.
- Ensure cross-functional teams are kept up to date daily on all changes/updates that affect the client.
The above duties are meant to be representative of the position and not all-inclusive.
MINIMUM JOB REQUIREMENTS:
- Education/Training: Bachelor’s degree (BA/BS) or equivalent experience required.
- Business Experience: 5 years + management experience with related industry experience.
- Proven history of sales/ revenue generation. Pharmaceutical life cycle experience strongly
KNOWLEDGE, SKILLS & ABILITIES:
- Strong passion for problem solving and customer service.
- Strong management and organizational skills
- Demonstrated track record in achieving results.
- Behavior consistent with CHART values
- Keen ability to develop solutions to satisfy both the customers and company’s needs.
- Strong strategic and analytical abilities
- Approaches challenges with a “can do” attitude.
- Is a champion for the customer
- Gains satisfaction from fixing problems and delighting customers.
- A creative thinker that considers problems and opportunities from multiple angles
- Strong written and verbal communication skills
- Strong attention to detail
- Ability to travel to client locations (ground and air transportation).
- Ability to travel to and attend work industry sponsored trade shows both regional & national.
- Advanced computer skills; Word, Excel, PowerPoint and Visio
PHYSICAL DEMANDS:
- Business travel may be required
- Extensive manual dexterity (keyboarding, mouse, phone)
- Use of phone for communication
- Sit for prolonged periods of time
- Occasionally stoop, kneel, and crouch
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The expected base pay range for this position is $80,000–$110,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.
CareTria is an Equal Opportunity Employer.
Originally posted on Himalayas
