Account Management Associate, GrabMart

📋 Description

• Manage a portfolio of existing GrabMart accounts to ensure customer satisfaction and retention.
• Conduct regular business reviews with customers to identify opportunities for growth and upselling.
• Develop strategic account plans and processes to manage enterprise/corporate accounts efficiently
• Collaborate with company partners to resolve customer issues and improve overall customer
• Analyze sales data and market trends to identify opportunities for new business and revenue growth.

🎯 Requirements

• Experience: At least 3 years in ecommerce, with ability to manage multiple accounts.
• Experience researching and generating leads: Logical thinking and a good sense of numbers to
• Experience creating detailed action plans tailored to customers' pain points; comfortable with
• Experience establishing communication and engagement with prospects; proficient in presentations.
• Experience communicating product benefits; ability to engage with prospects in Vietnamese and
• Experience balancing multiple sales opportunities.

🎁 Benefits

• Term Life Insurance and Medical Insurance.
• GrabFlex benefits package; differentiated hours (FlexWork).
• Parental and Birthday leave; LASA volunteering leave.
• Grabber Assistance Programme for personal challenges.