Billing Collections Specialist (DME - CPAP & Supplies)

Remote Employee BPO has an outstanding opportunity for you!

Role: Billing Collections Specialist

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance (If applicable).

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).

Work Schedule: 5-day work week, Monday to Friday, 9pm to 6am Philippine time

Work Setup: WFH or WFO (San Fernando, Pampanga)

Responsibilities:

• Confirm DME sales orders

• Submit and manage third-party payer claims

• Post insurance and patient payments accurately

• Work claim denials and perform status checks on open claims

• Navigate insurance portals and upload required documentation

• Assist in obtaining annual Detailed Written Orders (DWOs)

• Work Stop/Held reports

• Conduct financial follow-up with patients regarding past-due balances or breached payment plans

• Respond to inbound customer calls and emails

• Participate in compliance reviews and audits (HIPAA, Medicare, accreditation standards)

• Collaborate cross-functionally with Intake, Sales, and Billing teams

• Maintain clear communication and contribute process improvement suggestions

• Other duties as assigned

Qualifications:

• High School Diploma (minimum)

• Minimum 4+ years of medical billing experience

• Experience billing multiple insurance payers

• Strong knowledge of:

• HCPCS codes

• ICD-10 codes

• EOBs and ERNs

• Medical terminology

• Experience with DME billing systems (strongly preferred)

• DME sleep therapy billing experience (strongly preferred)

• Proficiency in Microsoft Excel (basic level)

Core Competencies

• Strong attention to detail

• Ability to multi-task and prioritize effectively

• Independent worker with strong follow-through

• Solid verbal and written communication skills

• Strong problem-solving and time management abilities

• Ability to follow policies and procedures precisely

• Team player with willingness to cross-train

Originally posted on Himalayas