Senior Manager, Customer Success APAC (Team Leader)

📋 Description

• Lead a team of CSMs across a sub-region in APAC
• Own a portfolio of strategic customers: retention, renewals, expansion
• Lead commercial conversations: upsell, cross-sell, and renewal discussions
• Build relationships with C-level executives and senior stakeholders
• Develop and execute quarterly/annual account growth plans
• Deliver executive QBRs and customer presentations with business impact

🎯 Requirements

• Bachelor’s degree, preferably in Business, Marketing, Communications, or related field
• 8+ years in Customer Success, Account Management, or B2B Sales with team management
• Data-driven with strong commercial mindset and revenue growth experience
• Excellent negotiation, relationship-building, and stakeholder management
• Confident presenter with experience leading executive meetings
• Strong organizational and planning abilities with multi-priority management

🎁 Benefits

• Diverse and inclusive workplace
• Equal opportunity employer
• Global team exposure and growth opportunities
• Learning and development opportunities
• Hybrid workFlexibility