Success Manager

📋 Description

• Own end-to-end post-sale client experience for 20–30 active clients
• Lead onboarding, strategy sessions, and recurring client meetings with founders/executives
• Monitor client health, campaign performance, and delivery quality to prevent churn
• Diagnose campaign performance and optimize deliverability, messaging, and prospect lists
• Create scalable processes, playbooks, SOPs, and health frameworks

🎯 Requirements

• Proven experience in Client Success, Client Delivery, Operations, or Account Management
• Experience in startup/early-stage environments; adaptability and ownership
• Experience with cold email, lead generation, outbound sales, B2B SaaS, or service-based businesses
• Hands-on knowledge of cold email strategy, deliverability, inbox warm-up, copywriting, and campaign
• Ability to write and improve cold email copy based on performance
• Understanding of APIs, automation, and data integrations; ability to collaborate with technical

🎁 Benefits

• Fully remote, full-time position
• Flexible schedule with client meetings across U.S. time zones
• Ownership over client success and operational improvements
• Exposure to founders and senior leadership in a fast-growing startup
• Opportunity to build scalable client success processes from the ground up
• Blend of client strategy, operations, tech problem-solving, and business impact