Team Lead, Enterprise Service Desk (FS)

📋 Description

• Lead technical service delivery in enterprise IT support.
• Serve as senior escalation point for Tier 1/2 analysts.
• Balance hands-on troubleshooting with team leadership and QA.
• Collaborate with Tier 3 engineers and specialists.
• Leverage Microsoft tech, infrastructure, networking, and ITSM.
• Translate complex issues into practical solutions.

🎯 Requirements

• Minimum 5 years in IT support/service desk or related.
• Experience in large-scale service delivery is a plus.
• Strong ServiceNow ITSM and ITIL knowledge.
• Experience across incident, service request, change, major incident.
• Strong IT infrastructure, desktop, networking, enterprise env.
• Hands-on with Windows 10/11, Server 2016-2025, 365, Intune.

🎁 Benefits

• 100% remote work-from-home arrangement.
• Long-term enterprise IT service delivery role.
• Opportunity to lead and mentor a Service Desk team.
• Exposure to enterprise infra, MS, networking, security, ITSM.
• Develop advanced escalation and service management skills.
• Collaborative work with Tier 3 engineers and specialists.