Account Manager, SMB

📋 Description

• Run structured account review meetings with SMB customers to uncover workflow gaps and position
• Prospect within a ~150-account book by booking discovery conversations and identifying upsell /
• Manage renewal cycles end-to-end, including pricing, negotiation, and contracting.
• Partner closely with CSMs to stay across customer context, risks and timing to align commercial
• Prioritise accounts and organise your calendar to balance long-term expansion plays with short-term
• Maintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities.

🎯 Requirements

• Strong prioritisation and time management
• Experience in SaaS sales environment
• Growth mindset: Can receive feedback and change behaviour
• Great collaborator: Easy to work with and iterate ideas with
• Nice to Have: Built world landscape knowledge & experience
• Essential Tools: Salesforce

🎁 Benefits

• Competitive, performance-based remuneration
• Equity options - own a piece of what you’re helping to build
• 20 days paid annual leave, plus sick, carer’s, and compassionate leave
• Parental leave - 16 weeks for primary and 6 weeks for secondary carers
• Learning & Development - professional growth budget and transparent career plans
• Employee Assistance Program (EAP) - counseling, mental health support