Customer Success Manager

📋 Description

• Build strategic relationships with EMEA customer decision makers
• Advise on Claude capabilities to drive adoption
• Partner with account teams to scale usage and value
• Own account plans and QBRs, representing Anthropic to customers
• Represent Anthropic in the region with autonomy and collaboration

🎯 Requirements

• 6+ years in customer-facing roles
• Experience with consumption- and seat-based models
• Technical fluency in AI/ML concepts and API integrations
• Experience explaining technical products to diverse audiences
• Strategic mindset with expansion planning skills
• Cross-functional collaboration and program management

🎁 Benefits

• Competitive compensation and benefits
• Opportunity to shape a growing regional CS function
• Flexible working practices and strong team culture