Strategic Customer Success Manager

📋 Description

• Post-sale CSM focusing on upsell, renewals, and renewals management
• Collaborate with Direct Sales and Solution Architects
• Ensure quick time to value via onboarding and enablement
• Drive adoption and engagement across a broad customer base
• Resolve customer issues from Commercial/Sales perspective
• Share insights and trends with Megaport teams

🎯 Requirements

• 3+ years in Enterprise software or telecoms
• 3+ years in Account Management or Customer Success
• Strong communication and collaboration skills
• Ability to identify pains and propose solutions
• Proven revenue delivery in a consultative approach
• Experience with cloud/virtualized solutions in enterprise env

🎁 Benefits

• Flexible working environments
• Birthday Leave
• Study allowance + paid study leave
• Creative, engaging workplaces
• Great team of experts and awards programs
• Health and wellness program