Revenue and Customer Operations Manager

📋 Description

• Strategic partner to GTM leadership to drive planning, performance tracking, and operational
• Build and maintain dashboards, reporting suites, and models to track pipeline, bookings, retention
• Align processes and metrics with Customer Success, Support, Product, and Sales.
• Design workflows and automations in Salesforce and related tools with Business Systems.
• Own recurring GTM reporting deliverables (MBRs, QBRs, pipeline reviews, executive packages).
• Drive territory design, quota modeling, and book-of-business alignment across GTM functions.

🎯 Requirements

• 6-8+ years in Revenue Operations, Sales Strategy, FP&A, or Management Consulting (SaaS
• Strong GTM motions knowledge beyond Sales (Account Management, Customer Success).
• Excel expertise with data modeling, nested formulas, charts; rel. multi-dimensional data concepts.
• Salesforce proficiency (admin knowledge a plus).
• Analytical, with ability to turn data into actionable insights; cross-functional collaboration.
• Excellent communication; comfortable with senior leaders; ownership mindset.

🎁 Benefits

• Remote-first model with flexible work location; in-person events occasionally.
• Comprehensive benefits package including medical, dental, vision; 401(k) with company match.
• Paid time off, holidays, parental leave, HSA/FSA options, remote work stipend.
• Volunteer hours and employee resource groups; ongoing learning opportunities.