Starlink Account Manager (Canadian Federal)

📋 Description

• Act as the primary point of contact for a robust portfolio of assigned federal government customers
• Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
• Building relationships to identify requirements and manage expectations
• Collecting, communicating, and championing customer feedback internally to influence and steer
• Retaining and growing the value of accounts

• As an extreme owner of assigned accounts, identify and successfully communicate readiness levels
• Serve as the team’s internal expert in the federal and civilian government vertical in specific
• Autonomously identify, design, and lead implementation of new processes and system improvements

🎯 Requirements

• Bachelor’s degree; OR high school diploma/equivalency certificate and 5+ years of professional
• 4+ years of experience in account management, customer success, or business operations
• 1+ years of experience working with government customers

🎁 Benefits

• Pay Range: Level 3: $115,000 - $185,000
• Medical, vision, and dental coverage
• 401(k) retirement plan and long-term incentives
• Disability and life insurance, paid parental leave
• Paid vacation and holidays; space shuttle transportation to select offices may apply