Remotely
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Job Description
📋 Description
- Develop cross-functional knowledge across IT Security, IT Operations, Infrastructure, and App
- Partner with Sales, Professional Services, Support, Product Mgmt, Engineering, CTO Office to drive
- Drive customer adoption plans to ensure successful utilization of Illumio products.
- Forecast renewals and manage the renewal process from start to finish.
- Identify expansion opportunities and improve net retention rate (NRR).
- Establish trusted advisor relationships with executive sponsors and technical teams.
🎯 Requirements
- 5+ years in Customer Success, Technical Account Management, Professional Services, or related
- Experience in Cyber Security or Enterprise SaaS is ideal
- Proven ability to build trust with C-Suite, VP, Director-level stakeholders
- Excellent verbal, written, and presentation skills
- Detail-oriented with strong prioritization in dynamic environments
- Bilingual in Mandarin Chinese and English
🎁 Benefits
- Remote work option
- Global collaboration with a leading cybersecurity company
- Career growth opportunities
- Competitive compensation and comprehensive benefits
