Associate Account Director

📋 Description

• Senior role in SMB account management focused on customer engagement and renewal health across SMB
• Targets GRR and NRR; partners with Customer Success Specialist on onboarding, product adoption
• Manage high-volume expansion pipeline; forecast and document CRM progress as deals move to closed
• Negotiate renewals and new contracts to meet client needs; lead renewal conversations with growth
• Collaborate cross-functionally with Product, Sales, Service Delivery, and Customer Experience to
• Flag growth opportunities and surface blockers affecting SMB customer growth.

🎯 Requirements

• 1-3+ years in SMB account management, expansion sales, or SaaS/B2B environment.
• Proven ability to identify and close renewals, upsell and cross-sell opportunities at high volume.
• Highly organized with capacity to manage a large portfolio and switch between AD and CSS-adjacent
• Strong cross-functional collaboration, excellent communication, and ability to lead concise sales
• Experience managing a high-volume pipeline, forecasting, and CRM hygiene.
• Analytical, data-driven, and comfortable renewal conversations with growth components.

🎁 Benefits

• Competitive compensation and equity
• Weekly paid family meal
• 401k, medical, dental, and vision insurance
• Flexible PTO policy
• 15.5 company-paid holidays and one-week company shut down
• One-time $300 remote work stipend