Customer Advocate

📋 Description

• Drive revenue through live chat by identifying buying signals and converting interest into sales
• Go above and beyond to ensure client satisfaction and success
• Own the sales conversation from inbound inquiry to conversion, showing Apollo value
• Proactively upsell and cross-sell relevant product features
• Meet or exceed chat-to-close targets and revenue KPIs
• Respond to inquiries quickly via chat and email to drive confidence

🎯 Requirements

• 1-2 years in a customer-facing role (support, sales, retail, or similar)
• Organized, proactive, able to juggle multiple conversations
• Customer-centric with understanding of customer questions
• Strong written communication in live chat or email
• Adaptable, quick to learn new technologies and processes