Customer Success Manager

📋 Description

• Act as part of Integrated Account Team to drive revenue from existing customers.
• Lead renewal processes and convert month-to-month to term subscriptions.
• Onboard and enable customers, share Megaport enhancements and ecosystem partners.
• Outreach to drive adoption, awareness, and engagement with Megaport.
• Support customer journey, resolve issues, and add value across stakeholders.
• Engage with campaigns and collaborate with Sales/Marketing for growth.

🎯 Requirements

• 3+ years in Enterprise software or Internet/Telecommunications industries.
• 3+ years in Account Management or Customer Success.
• Proven ability in fast-paced technical environments with multiple tasks.
• Strong verbal/written communication and cross-team collaboration.
• Identify customer needs and present solutions; consultative selling mindset.
• Experience with cloud/virtualized enterprise solutions is highly desirable.

🎁 Benefits

• Flexible working environments
• Birthday Leave
• Study/training allowance + paid study leave
• Creative, fun, contemporary workspaces
• Motivated team of experts and new talent
• Award programs and health/wellness program