Associate Support Trainer, CSM

📋 Description

• Design, develop, and deliver onboarding and upskilling for the CSM team.
• Bridge technical product expertise with account management and customer success best practices.
• Cover global CSM team across EMEA, AMS, and APAC regions.

🎯 Requirements

• 2+ years in client management, project/account management, customer success, or related roles.
• Proficiency with DC1/CC, API systems, and service-based architecture; strong problem solving.
• CRM experience (MS Office and Salesforce); Linux/Windows Server familiarity.
• Strong collaboration, project management, and communication skills.
• Nice to have PKI/IT security knowledge and training design experience; LMS (Moodle) and Articulate/

🎁 Benefits

• Competitive compensation and comprehensive benefits package.
• Generous PTO, holidays, and leave options.
• Family-friendly leave policies and health/wellness support.
• Pension, life insurance, and income protection where applicable.
• Employee assistance, learning resources, and career development options.