Onboarding and Implementation Specialist (Manila)

📋 Description

• Build client sites per specifications on their newly signed contracts
• Own the communication process to new clients in self service implementation tracks
• Track self service implementation progress for new customers
• Lead intake calls when clients are having issues with self-service materials
• Research answers or bring in other team members to solve issues
• Provide task-based support to the implementation team.

🎯 Requirements

• 1-2 years’ experience in a fast-past Implementation or data configuration roles, preferably in SaaS
• Experience in discovery and requirements gathering.
• Experience with Salesforce or similar CRM.
• Experience working with large data sets and Microsoft Excel required.
• Understanding of relational databases work.
• Strong communication skills (both verbal and written) and a commitment to accuracy, reliability.