Support Operator

📋 Description

• Collaborate with esports tournament organizers to configure events for data accuracy.
• Monitor live esports data feeds to ensure quality and delivery.
• Investigate and resolve real-time data discrepancies and issues.
• Communicate with customers via email, Slack, Discord, Telegram, Teams.
• Support customers through the tournament lifecycle: prep, live, post-event.
• Identify recurring defects and suggest improvements to products and processes.

🎯 Requirements

• Experience in customer-facing support or operations role.
• Strong customer-first mindset and high-quality service.
• Interest in competitive gaming and esports (CS2, Valorant, Dota 2, PUBG).
• Understanding of esports tournament structures and live-event workflows.
• Comfort troubleshooting in real time and escalating as needed.
• Experience with Slack, Google Workspace, Discord, Teams.

🎁 Benefits

• Flexible remote work with opportunities to meet colleagues in person.
• Generous vacation: 28+ days annually.
• Mental health support with professional counseling.
• Flexible remote culture with home/office options.
• Company and team events; opportunities for travel with insurance.
• Training and development budget for growth.