Customer Service Representative (Remote GA)

📋 Description

• Handle daily customer interactions and back office tasks following SOPs
• Work with members, brokers, providers, and Oscar vendors across multiple channels
• Manage an assigned caseload and maintain service delivery, productivity, and quality
• Escalate and resolve issues to ensure timely turnaround
• Support leadership by identifying issues through established escalation paths
• Comply with operational, regulatory, and PHI-related standards

🎯 Requirements

• 1+ years in a high-volume or customer-focused setting
• 6+ months of healthcare experience
• High school diploma or GED

🎁 Benefits

• Employee benefits including medical, dental, vision
• 11 paid holidays and paid sick time
• 401(k) plan participation and paid wellness time