Support Operator

📋 Description

• Collaborate with esports organizers to configure events for data collection.
• Monitor live esports data feeds for accuracy and delivery.
• Investigate real-time data issues and escalate when needed.
• Communicate with customers via email, Slack, Discord, Telegram, Teams.
• Support customers through pre-event to post-event lifecycle.
• Expand knowledge of esports titles and internal products.

🎯 Requirements

• Experience in customer-facing support or similar roles.
• Strong customer-first mindset and high-quality service.
• Interest in esports titles like CS2, Valorant, Dota 2, PUBG.
• Understanding of esports structures, formats, rules, live workflows.
• Real-time troubleshooting and escalation ability.
• Experience with Slack, Google Workspace, Discord, Teams.

🎁 Benefits

• Flexible remote work with optional in-person meetups.
• 28+ days vacation per year.
• Mental health support via counseling services.
• Remote-friendly culture with coworking options.
• Company events and team-building activities.
• Travel opportunities with insurance coverage.