Support Operator

📋 Description

• Fully remote customer-facing role at the intersection of technical support, live esports
• Join a globally distributed team supporting major esports and gaming partners to keep tournaments
• Handle pre-event configuration, live monitoring, and post-event issue resolution across the
• Troubleshoot data discrepancies, coordinate with customers across multiple channels, and escalate
• Build deep expertise in esports titles, live data workflows, and evolving technology environments.
• Maintain composure under pressure while delivering excellent customer service.

🎯 Requirements

• Customer-facing support, operations, or technical support experience.
• Customer-first mindset and commitment to high-quality service.
• Interest in competitive gaming/esports (CS2, Valorant, Dota 2, PUBG) a plus.
• Understanding of esports tournament structures, formats, rules, and live-event workflows.
• Comfort with real-time troubleshooting, root-cause analysis, and effective escalation.
• Experience with collaboration tools (Slack, Google Workspace, Discord, Microsoft Teams).

🎁 Benefits

• Flexible working conditions: remote work with opportunities to meet colleagues in person when
• Generous vacation: 28+ days per year.
• Mental health support: access to professional counseling services.
• Flexible remote culture: work from home or optional office/coworking spaces; travel opportunities
• Company and team events to collaborate and build relationships.
• Work travel opportunities with travel insurance.