Support Operator

📋 Description

• Join a globally distributed, fully remote support team for esports and gaming partners.
• Handle pre-event configuration, live monitoring, and post-event issue resolution across the
• Troubleshoot data discrepancies and escalate complex technical problems when needed.
• Coordinate with customers via email, Slack, Discord, Telegram, and Teams to resolve operational
• Identify recurring defects and contribute insights to improve products, processes, and customer
• Maintain data quality and continuously learn new esports titles, workflows, and products.

🎯 Requirements

• Previous experience in customer-facing support, operations, or technical support.
• Customer-first mindset with high-quality service delivery.
• Interest in competitive gaming; knowledge of CS2, Valorant, Dota 2, PUBG is a plus.
• Understanding of esports tournament structures, formats, rules, and live-event workflows.
• Comfort with real-time troubleshooting and escalating issues when required.
• Experience using Slack, Google Workspace, Discord, and Microsoft Teams.

🎁 Benefits

• Flexible working conditions: Remote with opportunities to meet in person.
• Generous vacation: 28+ days/year.
• Mental health support: Counseling services.
• Flexible remote culture: Work from home with office/coworking options.
• Company and team events and travel opportunities with insurance.
• Training and development budget for growth.