Support Operator

📋 Description

• Fully remote, customer-facing role in esports operations and data quality.
• Support tournaments from pre-event configuration through live monitoring and post-event resolution.
• Troubleshoot data discrepancies and coordinate with customers across multiple channels.
• Escalate complex technical problems to engineering when needed.
• Build expertise in esports titles, live data workflows, and evolving tech.
• Work within a distributed international team across different time zones.

🎯 Requirements

• Previous experience in customer-facing support, operations, or technical support.
• Customer-first mindset with commitment to high-quality service.
• Interest in competitive gaming/esports (CS2, Valorant, Dota 2, PUBG preferred).
• Understanding of esports tournament structures, formats, rules, and workflows.
• Comfort troubleshooting in real time and escalating issues when needed.
• Experience with Slack, Google Workspace, Discord, and Microsoft Teams; basic CS/tech knowledge a

🎁 Benefits

• Flexible remote work with opportunities to meet colleagues in person.
• 28+ days vacation per year.
• Mental health support via professional counseling services.
• Flexible remote culture with home/office/coworking options and travel opportunities.
• Company events and travel opportunities with travel insurance.
• Training and development budget for growth.