Concession Manager, Cork
H&M GroupRemotely
customer serviceteam leadershipretailrecruitmenttrainingfashion
Job Description
📋 Description
- Lead concession team to deliver service and sales results
- Provide styling advice and product knowledge to customers
- Analyse selling data and own concession performance
- Motivate sales assistants to high service standards
- Lead recruitment, induction and training for new starters
- Identify talent and create development plans
🎯 Requirements
- Excellent communication; ability to lead and develop a team
- Customer focused with a can-do attitude
- Self-motivated and positive; adaptable
- Genuine interest in others; strong planning skills
- Analytical, problem-solving; strong commercial sense
- Fluent English; additional languages welcome
🎁 Benefits
- 25% staff discount across H&M Group brands
- H&M Incentive Program (HIP)
- Commitment to inclusion and diversity