Support Operator

📋 Description

• Fully remote customer-facing role in esports operations and data quality.
• Support the full tournament lifecycle: pre-event, live monitoring, post-event resolution.
• Troubleshoot data discrepancies and escalate complex issues when needed.
• Coordinate with customers across channels (email, Slack, Discord, Teams).
• Collaborate with distributed team across multiple time zones.
• Develop expertise in esports titles, data workflows, and internal products.

🎯 Requirements

• Customer-facing support or operations experience.
• Customer-first mindset and commitment to high-quality service.
• Interest in competitive gaming (CS2, Valorant, Dota 2, PUBG a plus).
• Understanding of esports tournament structures and live-event workflows.
• Strong troubleshooting, root-cause analysis, and escalation skills.
• Experience with Slack, Google Workspace, Discord, and Microsoft Teams.

🎁 Benefits

• Flexible remote work with occasional in-person meetups.
• International remote environment with teams in 24+ countries.
• Vacation, mental health support, travel opportunities, and learning budget.