Support Operator
JobgetherRemotely
customer supportdata qualitygoogle workspaceesportsmicrosoft teamsslackdiscordlive data
Job Description
📋 Description
- Collaborate with esports tournament organizers for correct data config
- Monitor live esports data feeds for accuracy and delivery
- Identify, investigate, and resolve real-time data issues
- Communicate with customers via email, Slack, Discord, Telegram, Teams
- Support customers through the tournament lifecycle
- Document recurring defects and improve processes
🎯 Requirements
- Experience in customer-facing support or operations
- Customer-first mindset with high-quality service
- Interest in competitive gaming/esports (CS2, Valorant, Dota 2, PUBG)
- Understanding of esports tournament structures and live-workflows
- Troubleshooting in real time and escalate when needed
- Experience with Slack, Google Workspace, Discord, Teams
🎁 Benefits
- Flexible remote work with opportunities to meet colleagues
- 28+ days vacation annually
- Mental health support with counseling services
- Flexible remote culture with home/office options
- Company and team events
- Work travel opportunities with travel insurance
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