Sr. Manager, Customer Success

📋 Description

• Lead and develop a regional team of Customer Success Managers in APAC, post-sales engagement, and
• Drive customer growth, expansion, renewals, retention, and long-term account health across
• Build trusted executive relationships and align customer needs with business priorities across
• Oversee account planning, escalations, and adoption to ensure value delivery and playbook adherence.
• Foster a customer-centric culture and drive proactive actions to protect retention and growth.

🎯 Requirements

• 6+ years leading enterprise Customer Success, strategic account management, or post-sales teams; 3+
• APAC regional experience and comfort operating across diverse markets.
• Strong CRM familiarity (e.g., Salesforce); proficiency in MS Office; data-driven decision making.
• Proven ability to manage executive relationships and drive renewals, expansion, and cross-sell in a
• Excellent communication, stakeholder management, analytical, and forecasting skills.
• Experience coaching teams, leading through ambiguity, and aligning cross-functional partners to

🎁 Benefits

• G-P benefits include generous paid parental leave, flexible time off, spending accounts, medical