Incident Analyst

📋 Description

• Managing and owning Major Incidents as and when reported
• Communicating Major Incident information to stakeholders via email & SMS
• Organising conference calls and technical bridges during Major Incidents
• Maintaining Major Incident Dashboard tracker for live incidents and trend analysis
• Post Incident Review calls after Major Incidents
• Distributing Major Incident Reports within SLA deadlines

🎯 Requirements

• Essential: Excellent interpersonal and communication skills
• Self-motivated with ability to work under pressure
• Experience in Incident Management and ITIL functions
• Excellent spelling and grammar; ability to influence and manage processes
• Flexible approach and experience using incident logging tools