Sr. Manager, Customer Success

📋 Description

• Lead and develop a regional team of CSMs in APAC post-sales engagement.
• Drive customer growth, expansion, renewals, and retention across strategic accounts.
• Build executive relationships and ensure high-impact customer outcomes.
• Collaborate with Sales, Product, Support, and Leadership to align priorities.
• Mentor team to meet CSAT, retention, and adoption targets.
• Coach on customer lifecycle, playbooks, and proactive risk management.

🎯 Requirements

• 6+ years in enterprise Customer Success or post-sales leadership.
• APAC regional experience required.
• CRM familiarity; Salesforce experience preferred.
• Proficiency with MS Office; data-driven decision making.
• Strong communication, executive stakeholder management, and forecasting.
• Experience leading teams through change and driving renewals/expansion.

🎁 Benefits

• Competitive compensation and benefits package.
• Parental leave, flexible time off, medical/dental/vision coverage.
• Bonus/commission opportunities for non-sales roles.
• AME/DEI-friendly, equal opportunity employer.
• Support for AI tooling adoption to improve outcomes.