North AmericaFull TimeCustomer Support
Remotely
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Job Description
📋 Description
- Own a portfolio of approximately 8-10 strategic enterprise customers
- Operate in a high-touch engagement model prioritizing depth over volume
- Engage CIO, CISO, and senior technology leadership regularly
- Influence renewal outcomes, expansion opportunities, and executive satisfaction
- Support customers in complex, integrated environments
- Identify material risk ahead of renewal cycles and drive mitigation
🎯 Requirements
- 12+ years managing complex enterprise customers in SaaS or platform orgs
- Ownership of large, multi-threaded accounts with executive visibility
- Experience driving renewals, expansion, and long-term customer value
- Strong business/financial acumen linking adoption to ROI
- Executive-level communication and presence
- Comfort in ambiguous, high-stakes environments
🎁 Benefits
- Base pay $133,600 - $233,800, plus equity (where applicable) and incentive compensation
- Health plans, 401(k) with company match, ESPP, and matching donations
- Flexible time away plan and family leave programs
- Compensation varies by location; includes other standard benefits
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