Resident Relations Specialist - Capri North & South

📋 Description

• Resident relations specialist focused on retention and renewal management at Capri North &
• Respond to and manage resident complaints and service issues, coordinate with staff to resolve
• Manage lease renewal process, monitor resident retention, and assist with move-ins/outs.
• Lease, parking, pet registrations, and parcel handling for residents.
• Coordinate and plan resident events and communications to residents.

🎯 Requirements

• Goal-driven with strong customer service and sales background.
• 2 years customer service in fast-paced environments (property management, hospitality, retail
• Excellent communication in English; reliable transportation; flexible schedule (Tue-Sat typical).
• Ability to read/write/speak English and exceed sales goals.

🎁 Benefits

• Paid time off including vacation, sick time, and holidays.
• Medical, dental, vision, life insurance, HSA/FSA, disability coverage.
• 25% Rent Discount at AIR communities.
• 401(k) with employer contributions, paid parental leave, tuition assistance, and certifications
• Community service time, commuter benefits, pet insurance, and professional development