Manager, Customer Success - EMEA

📋 Description

• Lead and develop the EMEA Customer Success team across multiple tiers.
• Drive customer nurturing, product adoption, and time-to-value for a high-volume book of business.
• Partner with Account Management and Implementation to align on retention and onboarding.
• Define and scale a pooled Digital motion to support growth.
• Establish team rhythms, 1:1s, QBRs, and health reviews for consistent execution.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or related SaaS role.
• 2+ years in formal people leadership.
• Strong cross-functional collaboration with Account Management, Support, Implementation, and Product.
• Proven track record in retention and growth metrics (GRR, NRR, churn reduction).
• Experience building or contributing to pooled/scaled CS motions.
• Proficiency with CS platforms and AI-enabled workflows (ChurnZero, Gainsight, etc.).

🎁 Benefits

• Hybrid work model in Cork, Ireland.
• Collaborative, high-growth environment with global exposure.
• Opportunity to shape CS strategy and scale processes across EMEA.