Medical Contact Center Representative, Inbound and Outbound

📋 Description

• Inbound and outbound calls, email, chat, SMS, and other channels to assist Members/Patients
• Navigate healthcare benefits and care management with empathic, human-centered communication.
• Provide enrollment invitations and clinical quality outreach (medication reminders, BP checks
• Backup and support multiple departments (Claims, UM, Intake, Quality, Care Management).

🎯 Requirements

• High school diploma or equivalent required.
• 2+ years in healthcare or outbound/customer service roles; inbound/outbound experience preferred.
• Excellent communication, empathy, problem-solving, and ability to navigate complex systems.
• Experience with CRM software and Microsoft Office; able to work independently and in a team.
• Knowledge of medical terminology, healthcare benefits, and insurance processes; bilingual a plus.
• Comfort with scripted call flows and dialer-based outbound workflows.

🎁 Benefits

• Work from Home: remote company with equipment provided.
• Medical, Dental, Vision plans; 401(k) with employer match.
• Life and Disability insurance; paid time off; parental leave.
• Professional development resources and learning opportunities.
• Remote work policies promote flexibility and work-life balance.