Partner Success Manager (PSM)

📋 Description

• Renewal ownership and revenue protection for partner-managed base ARR
• Lead renewal orchestration, 120-day pre-renewal planning, forecast accuracy
• Ensure on-time renewal completion and governance across stakeholders
• Manage self-provisioning partner book of business
• Drive renewal governance and accountability

🎯 Requirements

• Proven renewals, retention, and recurring revenue experience
• Strong forecasting discipline; able to manage risk and ambiguity
• Structured, process-driven operator with measurable outcomes
• Experience in partner channel ecosystems and collaboration across teams
• Ability to build trust, influence stakeholders, and focus on value realization
• Cross-functional collaboration experience in matrixed environments

🎁 Benefits

• Cross-functional alignment and clear ownership in renewal processes
• Opportunities to work with CAMs and PEMs to drive adoption and value
• Focus on retention, governance, and partner health metrics