Supervisor - Account Enablement

📋 Description

• Coordinates resources and sets daily priorities to meet operational objectives.
• Accountable for the results of medium-sized routine support or operations teams.
• Requires specialized field of knowledge that use their judgment to apply expertise.
• Builds relationships to grow team members and creates a positive customer experience.
• Ensure customer data is uniform, complete, accurate, and compliant.
• Monitors queues/inboxes and directs resources as needed.

🎯 Requirements

• 2 – 4 years’ experience leading people in a customer service contact center or customer facing
• Experience with Microsoft Office, Outlook, Word, Excel and Power Point
• Experience managing and executing continuous improvement projects
• Effective communication skills (presentation, document writing, coaching)
• Medical Device or Pharmaceutical experience strongly preferred

🎁 Benefits

• We offer a comprehensive package of benefits including paid time off, medical/dental/vision
• This job is eligible to participate in short-term incentive programs
• AbbVie is an equal opportunity employer with commitments to integrity and inclusion