New YorkFull TimeCustomer Support
Remotely
onboardingpartnershipsprogrammatictiktokmetagooglepinterestsnapchat
Job Description
📋 Description
- Own and grow a portfolio of enterprise agency partners from day one
- Guide agencies on strategy, product adoption, and best practices across social and programmatic
- Collaborate with Agency Sales and cross-functional teams to drive adoption, growth, and retention
- Design and deliver scalable training programs for agency teams
- Build relationships with key partners (Meta, TikTok, Snap, Pinterest, Google) and inform product
- Develop enablement playbooks and best practices to improve internal processes
🎯 Requirements
- 4+ years in Customer Success, Account Management, or similar role in ad tech/martech/digital
- Strong knowledge of social advertising platforms (Meta, TikTok, Pinterest, Snapchat) with
- Empathetic, proactive, customer-obsessed, and able to translate data into actionable insights
- Results-driven with cross-functional collaboration and ownership
- Excellent written and verbal communication; comfortable presenting to senior stakeholders
- Willing to travel for meetings, conferences, and events
🎁 Benefits
- Five weeks PTO, holidays, unlimited sick days
- Healthcare packages and mental health benefits
- 401K with matching and equity grants
- Wellness and learning reimbursement
- Volunteer time off and charitable matching
- Culture Handbook and Candidate Privacy Notice
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