Executive Director, Patient Support Services

📋 Description

• Develop and lead strategic vision, operating model, roadmap, and execution plan for U.S. Patient
• Design and operationalize patient support programs: access, reimbursement, affordability
• Lead launch-readiness planning; ensure tech, infra, processes, reporting, vendors, and ops
• Manage relationships with patient support hubs, specialty pharmacies, copay admins, and field
• Lead vendor selection, RFPs, contract negotiations, governance, SLAs, and ongoing performance.
• Collaborate cross-functionally to align patient support with broader business objectives and ensure

🎯 Requirements

• Bachelor’s degree required; advanced degree preferred.
• 12+ years in patient services, market access, reimbursement, commercial ops, pharmacy, healthcare
• Proven experience designing and leading patient support programs in pharma/biotech; launch
• Deep knowledge of patient access, reimbursement processes, prior authorization, appeals, specialty
• Strong understanding of U.S. healthcare reimbursement, payer dynamics, and patient access
• Experience selecting and governing vendors, hub providers, copay admins, and strategic partners

🎁 Benefits

• Competitive base salary.
• Annual performance bonus.
• Long-term incentive opportunities.
• Comprehensive health insurance; dental and vision coverage.
• Term life and disability insurance; retirement plans.
• Primarily remote work environment with on-demand workplace philosophy.