Lead - Customer Success (CX - EU Enterprise)

📋 Description

• Act as strategic trusted advisor to Mid-Market and Enterprise clients.
• Prevent churn and drive expansion by optimizing workflows.
• Standardize best practices to improve the customer journey.

🎯 Requirements

• Communication: exceptional written and verbal skills; able to simplify complex concepts.
• Consultative mindset: proven track record as a strategic advisor.
• Ownership: self-starter who can own ongoing success for multiple clients.
• Reporting: capable of tracking and sharing client health status regularly.
• Tool proficiency: experience with Gainsight, Salesforce, Freshsuccess or equivalents.
• Education: Bachelor's degree required.