Senior Director, Product Management & Patient Experience

📋 Description

• Own end-to-end patient journeys across B2B referral and B2C direct-access channels.
• Design systems to capture, track, validate, and manage referrals across hospital, urgent care
• Establish outreach/referral protocols for lead validation, provider matching, scheduling, intake
• Map/redesign patient/partner journeys across discharge referrals, telehealth onboarding, D2C, and
• Define experience standards for seamless interactions across patients, families, providers, and
• Govern CRM ecosystem, including pipeline, workflows, automation, reporting, and stakeholder

🎯 Requirements

• 10–15 years in product design/management or digital health innovation.
• 4–5 years at Director/Senior Director level in healthcare/digital health.
• Hands-on HubSpot CRM experience (pipeline, automation, dashboards, multi-channel integration).
• Working knowledge of eClinicalWorks or similar EHR; define requirements and troubleshoot
• Experience scaling referral systems for hospital/health system partnerships and D2C funnels.
• Strong analytics with KPI development; experience with Tableau or Looker.

🎁 Benefits

• Fully remote work environment.
• Target base salary $200,000–$250,000.
• Senior leadership opportunity shaping product strategy and patient experience.
• Cross-functional collaboration with Technology, Marketing, Clinical Ops, and BD.
• Opportunity to work on CRM, EHR, telehealth, automation, analytics, and AI-enabled healthcare tech.
• Inclusive equal-opportunity workplace with comprehensive benefits subject to plan terms.