IT Specialist / Helpdesk Technician - Remote

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Technical Help Center IT Specialist. This is a contract to hire remote position with benefits.

Success in this role requires a positive attitude, strong customer service skills, curiosity, and a willingness to learn while supporting a fast-paced, nationwide organization.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.

• Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.

• Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.

• Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.

• Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.

• Maintain accurate IT asset inventory and assist with equipment procurement and deployment.

• Communicate project status and technical updates with team members and Technology staff.

• Document solutions and contribute to technical knowledge resources.

• Participate in an after-hours on-call rotation (currently approximately once every 6–8 weeks).

Min

Max

Qualifications

• 2 – 5 years IT Help Desk experience supporting Windows / Office 365 Environments

• Basic to intermediate understanding of networking and networking principles

• Experience supporting macOS devices.

• Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience

• Enjoy communicating with and helping team members with a positive, friendly disposition

• Great communication skills, ability to listen, empathize and communicate with team members over the phone or email

• Learn quickly, self-starter, take direction well

• Exceptional troubleshooting skills, detail orientated

• Ability to manage multiple projects and meet deadlines.

Originally posted on Himalayas