Human Resources ​​Shared Services Partner​

​​The Human Resources Shared Services Partner serves as the primary point of contact forcolleagues and people leaders, delivering responsive, consistent, and efficient HR support through a centralized service delivery model.

​

​This role is responsible for resolving routine HR inquiries, coordinating colleague lifecycle activities, processing HR transactions, and ensuring a high-quality colleague experience. The HR Shared Services Partner plays a critical role in enabling HR Business Partners to focus on strategic and employee relations activities by serving as the “front door” to HR and managing high-volume employee support needs.

​

​This role exercises sound judgment in resolving employee inquiries independently while recognizing when issues require escalation to HR Business Partners, HR Operations, or Centers of Excellence.​

Colleague & Manager Support

• Serve as the first point of contact for employee and manager HR inquiries.

• Respond to questions related to HR policies, benefits, pay, PTO, employment verification, organizational changes, and HR programs.

• Provide accurate, timely, and customer-focused support while ensuring compliance with company policies and procedures.

• Identify, triage, and escalate complex issues to the appropriate HR Business Partner or HR Generalist.​

HR Intake & Case Management

• Manage centralized HR inbox, ServiceNow queues, and other intake channels.

• Receive, prioritize, and route colleague and people leader requests.

• Maintain case documentation and ensure timely resolution of requests.

• Monitor service levels and follow established escalation procedures.

• Track inquiry trends and identify opportunities for service improvement.​

Colleague Lifecycle Coordination

• Coordinate and support colleague onboarding, organizational changes, and offboarding activities to ensure a consistent colleague experience and accurate execution of HR processes.

•
Onboarding

• Coordinate new hire administrative activities and required documentation.

• Initiate and track onboarding workflows.

• Support new hire communications and orientation logistics.

• Ensure employee records and system requests are completed accurately and on time.

• Partner with hiring managers and internal support teams to ensure a seamless onboarding experience.

•
Colleague Changes

• Coordinate employee status changes, transfers, promotions, reporting relationship updates, and organizational changes.

• Ensure required approvals and supporting documentation are obtained and processed.

• Maintain employee records and organizational data integrity.

•
Offboarding

• Coordinate offboarding workflows and required documentation.

• Process termination and separation transactions.

• Ensure required payroll, system, and organizational updates are completed.

• Partner with Payroll, IT, Security, and other stakeholders to monitor completion of offboarding activities and escalate issues as needed.​

HR Transaction Processing

• Complete HRIS updates and workflow requests.

• Support payroll-related inquiries and transaction processing.

• Coordinate employment verification requests, letters, and standard HR documentation.

• Process employee transactions including new hires, transfers, promotions, reporting relationship changes, organizational updates, personal data changes, compensation actions, and separations in accordance with established procedures.

• Prepare, review, and maintain employment-related documentation while ensuring completeness, accuracy, and compliance with company standards.

• Coordinate with Payroll, Benefits, HR Technology, and other internal partners to resolve transaction issues and ensure timely processing.​

Data Quality & Operational Support

• Ensure colleague data accuracy and completeness.

• Assist with organizational maintenance and workforce data updates.

• Contribute to process documentation and operational improvements.

• Maintain electronic personnel files and supporting documentation in accordance with record retention requirements.

• Perform regular audits of employee records and HR transactions to identify discrepancies and ensure data integrity.

• Generate and distribute standard HR reports and support ad hoc reporting requests as needed.

• Ensure compliance with company policies, data privacy requirements, and applicable employment regulations.

Continuous Improvement

• Identify recurring colleague questions and service trends.

• Support the development of FAQs, knowledge articles, and self-service resources.

• Recommend process improvements that enhance efficiency and colleague experience.

• Participate in initiatives that improve service delivery and operational effectiveness.​

Service Excellence

• Deliver exceptional customer service through timely, professional, and solution-oriented support.

• Build trust by providing consistent guidance and setting clear expectations regarding HR processes and timelines.

• Maintain confidentiality while handling sensitive employee information.

• Demonstrate a commitment to Hyatt core values (included in all job descriptions).

• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience

• 2 years of HR, employee service, customer service, shared services, or related experience.

• ​Experience working with HR systems and case management tools preferred.

• Strong customer service, communication, and problem-solving skills.​

• Experience in an HR Shared Services or HR Operations environment preferred.

• Knowledge of employee lifecycle processes and HR policies preferred.

Education

• Associate’s or Bachelor's degree in Human Resources, Business Administration, or related field preferred.

Certificates, Licenses, Registrations

• ​​PHR, SHRM-CP, or equivalent HR certification preferred.​

• Computer Skills Needed to Perform this Job

• Experience with ServiceNow, ADP, Oracle HCM, or similar HR technology platforms preferred.

Additional Comments and Requirements

• To work remotely, you must be able to adhere to our IT requirements, including, but not limited to the following: High Speed Internet service required. Broadband technologies allowed are DSL, Cable, and Fiber-Optic. All other ISP (Internet Service Provider) technologies are not allowed, including cellular based services. Colleagues will be required to provide Hyatt with adequate certification of service from provider (upon request).

Originally posted on Himalayas