Team Lead - Healthcare Account (Hybrid)

About Neolytix

Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact!

• We are a boutique company respected and loved by our clients providing no-nonsense advice on key issues that impact them.

• 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!

Roles & Responsibility

• Lead a team of Customer Service Professionals.

• Respond to clients on any process related queries and manage 1st level escalations.

• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.

• Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.

• Develop processes to improve productivity and quality of the team.

• Participate in the new pilots projects & work towards proper transition of knowledge to team.

• Work with managers to resolve any personnel problems or conflicts that may arise in the team.

• In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.

• Identify trends within the portfolio to aid collections and improve the productivity.

• Experience with Athena EMR/EHR is preferred

Technical Requirements:

• Internet speed of 30MBPS or higher.

• i5 or higher processor/Mac 2020 or later.

• Minimum of 8 GB RAM.

• Private and quiet dedicated home office area.

• Backups in case of power or Telco interruptions.

• Good headset and webcam.

Job Type: Full-time - Onsite/Hybrid

Benefits:

• Company events

• Health insurance

• Opportunities for promotion

Schedule:

• 8 hour shift

• Monday to Friday