IT Infrastructure Project Leader

▶︎ Job Details

・Job Title: IT Infrastructure Project Leader

・Client: Japanese IT Company

・Working Location: New York NY

・Working style: Hybrid (2 days in-office required)

・Employment Type: Full-time/ Exempt

・Salary: 70-100K / per year

・Benefit: Full benefit(Health Insurance, 401 Match)

・Visa Support: N/A

・Working Hours: 9:00 AM – 5:30 PM (1-hour lunch)

・Language: English (Fluent)

▶︎Key Responsibilities:

• Deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager

• Promote excellent customer service, ensure effective response times, and provide expert insights into support issues

• Enforce quality of service guidelines and maintain overall customer satisfaction

• Travel to data centers or client sites for on-site technical work

• Support infrastructure projects in collaboration with Project Managers and external vendors

• Troubleshoot infrastructure issues with distributors and manufacturers

• Analyze incident trends and propose preventive solutions and process improvements

• Investigate suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams

▶︎ The right candidate will possess:

• Strong analytical mindset and sound judgment

• Continuous focus on quality, efficiency, and service improvement

• Strong organizational skills and commitment to high-quality work

• Ability to handle difficult interpersonal situations related to support issues

• Ability to execute under management direction while collaborating with internal teams and users

• Excellent written and verbal communication skills in English

▶︎ Required Qualifications & Skills:

• Design and implementation experience in:

• Cloud Solutions (AWS, Microsoft 365)

• Virtualization (vSphere, Hyper-V)

• Virtual Desktop

• Windows Server (Active Directory, Entra ID, Intune, Exchange)

• Unix Server (Redhat, SMTP server)

• Authentication Infrastructure (SSO, Entra ID, Okta)

• Strong operation and troubleshooting skills in:

• Monitoring tools (AWS CloudWatch, SolarWinds)

• Active Directory, GPO

• Authentication and Access Privilege

• Security tools (SES, Defender, Cybereason, Deep Security)

• Experience working with stakeholders on support-related issues

• Basic Japanese language skills (required for communication with Tokyo HQ)

▶︎Certifications (Preferred):

• AWS

• Microsoft 365

• Security certifications

• ITIL

• PMP