Customer Success Manager II, Payroll

📋 Description

• Drive renewals, reduce churn, and grow revenue through proactive lifecycle engagements.
• Manage ~500 locations across a broader network, collaborating with cross-functional partners.
• Guide adoption, review best practices, and de-escalate high-risk accounts in Payroll.
• Balance technical deep-dives with strategic initiatives to scale customer success.
• Leverage AI/tools to optimize daily workflows and scale support.
• Maintain accurate CRM data, calendars, and reporting for accountability.

🎯 Requirements

• 2+ years of Account Management focused on customer satisfaction and churn mitigation.
• Expert knowledge of B2B Payroll processes and regulations.
• Customer-facing experience in Payroll and Tax operations.
• Strong case/queue management and prioritization skills.
• Independent with strong communication, negotiation, and presentation abilities.
• Comfort with fast-paced change and problem solving at scale.

🎁 Benefits

• Competitive total rewards including cash, equity, and benefits.
• Hybrid work model with in-person collaboration where regionally appropriate.
• Resources to support learning and AI tool adoption.